ServiceNow Platform Support Specialist

1 week ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,20,00,000

ServiceNow Platform Support Specialist

We are seeking a proactive and service-oriented individual to manage frontline support operations for our custom-built applications on the ServiceNow platform. As a key member of our Helpdesk team, you will be responsible for leading and managing the L1 Helpdesk team, ensuring timely and high-quality resolution of incidents and service requests.

  • Key Responsibilities
  • Lead and manage the L1 Helpdesk team, overseeing the onboarding of new team members, and ensuring they are trained on ServiceNow tools, support processes, and customer service standards.
  • Monitor and manage the helpdesk queue, ensuring accurate triage, prioritization, and escalation of tickets.
  • Technical Requirements
  • Strong experience in ServiceNow platform support, particularly with custom applications and Service Portal.
  • Proficiency in JavaScript, client/server-side scripting, and ServiceNow components such as Business Rules, Script Includes, UI Policies, and Data Policies.

About Us

As a dynamic and evolving environment, we offer the opportunity to shape the user support experience and contribute to the growth and success of our organization.

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