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IT Support Team Lead

2 weeks ago

Noida, Uttar Pradesh, India RNF Technologies Full time

At RNF Technologies, we are seeking a seasoned IT professional to assume the role of IT Support Manager. The successful candidate will lead our team of IT Support Engineers, ensuring seamless support operations and delivering exceptional service to our end-users.

Key Responsibilities
  • Lead, mentor, and support a team of IT Support Engineers.
  • Coordinate and manage team tasks to ensure efficient support operations.
  • Set performance goals, conduct reviews, and provide regular feedback to team members.

The ideal candidate will have a strong technical background, with proficiency in troubleshooting macOS, Linux, and Windows operating systems, as well as software, hardware, network, and VoIP issues.

We are looking for an individual with excellent verbal and written communication skills, who can provide clear instructions to both technical and non-technical users.

AWS and cloud server management experience is also highly desirable.