IT Service Management Specialist

1 day ago


India beBeeSoftware Full time ₹ 25,00,000 - ₹ 30,00,000
Job Title: IT Service Management Specialist

We are seeking an analytical thinker who can work with business stakeholders to develop and implement technical solutions using the ServiceNow platform.

The ideal candidate will have a strong passion for tackling complex data-centric problems and a collaborative mindset.

  • Develop, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations, and deliverables.
  • Develop custom software/app solutions as required through scripting and software development.
  • Manage BAU tasks and provide value-based assessments and workshops to maximize business results from ServiceNow software.
Required Skills and Qualifications

At least 3-5 years of ServiceNow ITSM, custom app development experience.

Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.

A deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications, data sources.

Expertise in configuring UI Actions/UI Policy/ACL/Client Scripts, Business Rules, Inbound Actions, Macros, CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.

Desired Credentials

ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two).

NOW Platform Development (must).

ITIL v4 Certified (optional).



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