
IT Service Management Specialist
1 day ago
We are seeking an analytical thinker who can work with business stakeholders to develop and implement technical solutions using the ServiceNow platform.
The ideal candidate will have a strong passion for tackling complex data-centric problems and a collaborative mindset.
- Develop, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules.
- Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
- Coordinate with internal/external stakeholders for development of user stories, configurations, and deliverables.
- Develop custom software/app solutions as required through scripting and software development.
- Manage BAU tasks and provide value-based assessments and workshops to maximize business results from ServiceNow software.
At least 3-5 years of ServiceNow ITSM, custom app development experience.
Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
A deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications, data sources.
Expertise in configuring UI Actions/UI Policy/ACL/Client Scripts, Business Rules, Inbound Actions, Macros, CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
Desired CredentialsServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two).
NOW Platform Development (must).
ITIL v4 Certified (optional).
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