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Scheduling Operations Coordinator

2 weeks ago

Nellore, Andhra Pradesh, India beBeeScheduler Full time ₹ 6,50,000 - ₹ 8,50,000
Schedule Operations Coordinator Role

A key role in our organization is the Schedule Operations Coordinator. As part of our workforce management team, you will be responsible for creating and maintaining schedules that meet business demands. Your work will ensure seamless operations while promoting employee satisfaction through well-planned shifts.

This position is ideal for someone who combines analytical thinking with exceptional organizational skills.

Key Responsibilities:
  • Create, maintain, and optimize staff schedules that align with forecasted workloads.
  • Collaborate with workforce management teams to review forecasts and adjust schedules proactively.
  • Manage schedule changes, shift swaps, and time-off requests while ensuring service coverage.
  • Serve as the primary point of contact for scheduling queries, conflicts, and adjustments.
  • Ensure compliance with labor laws, organizational policies, and employee contracts in scheduling.
  • Continuously evaluate and improve scheduling processes for greater efficiency and accuracy.
Required Skills and Qualifications:
  • 2–5 years of experience working as a Planning Analyst or in a workforce scheduling/forecasting role within a contact center.
  • Strong knowledge of workforce planning, scheduling, and forecasting processes in a contact center environment.
  • Hands-on experience with workforce management (WFM) tools such as Aspect, Alvaria, JEX, NICE, Verint, or Calabrio.
  • Proficiency in data analysis and reporting, including strong skills in Excel (pivot tables, formulas) or similar tools.
  • Solid understanding of contact center operations and performance metrics (e.g., Service Level, Occupancy, ASA).
  • Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
  • Strong communication, negotiation, and conflict resolution abilities.

Our organization offers a positive atmosphere with excellent work-life balance and opportunities to learn new skills and develop in your career.