Emerging Programs Coordinator

2 weeks ago

Mumbai, Maharashtra, India beBeeEdtech Full time ₹ 12,00,000 - ₹ 20,00,000

About Us:

We are committed to making high-quality education accessible and affordable to individuals, companies, and governments worldwide.

Our unique model combines state-of-the-art technology, innovative curriculum design, and hands-on instruction from experienced faculty and mentors to educate professionals in emerging fields. We achieve this by partnering with top-tier universities across the globe.

As a Program Coordinator within our Learning/Service Delivery team, you will play a key role in ensuring the smooth operation of our programs, supporting learners, and collaborating with internal teams for seamless learning experiences.

Key Responsibilities:

  • Learner Support: Serve as the primary point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
  • Stakeholder Collaboration: Work closely with internal teams to manage program timelines, align deliverables, and identify areas for process improvement. Act as a liaison between learners and internal teams, effectively communicating program updates and addressing learner concerns.
  • Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Control: Ensure all learning communications adhere to quality standards and branding guidelines set by the process. Maintain up-to-date knowledge of our online programs and university partnerships to assist learners efficiently.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent qualification.
  • Excellent Communication: Strong written and verbal English communication skills are essential.
  • Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.
  • Customer-Focused: Demonstrated experience in customer support roles with the ability to resolve learner inquiries professionally and effectively.
  • Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.
  • Adaptable: Ability to work in fast-paced, dynamic environments with flexibility and a positive attitude.
  • Detail-Oriented: High attention to detail in written communication and problem-solving.
  • Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
  • Experience in EdTech or Related Field: Prior experience with online education, service delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems).
  • Remote Work Capability: Ability to work independently in remote settings while maintaining strong communication with team members.
  • Organizational & Multitasking Skills: Excellent organizational skills with the ability to manage multiple priorities.
  • Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.

Why Join Us:

At our organization, you'll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.

We are an equal employment opportunity employer, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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