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Claims Resolution Specialist
3 weeks ago
- You will be responsible for interacting with customers in a positive and effective manner, both via email and over the phone. This involves identifying and assessing customer needs to ensure their satisfaction.
- End-to-end support for cashless claims processing is required, which includes guiding customers on claim submission requirements and coordinating with hospitals, insurance teams, and customers to ensure a smooth and timely process.
- Excellent communication skills are necessary to resolve product or service problems by clarifying complaints, determining the cause, explaining the best solution, and following up to ensure a complete resolution.
- Ability to follow established communication procedures, guidelines, and policies while managing time effectively and prioritizing tasks.
This role offers the opportunity to work in a dynamic environment where you can develop your skills and knowledge while making a real difference in customers' lives.
OthersWe are committed to providing our employees with opportunities for growth and development, and we encourage applicants who share our values and are passionate about delivering exceptional customer experiences.