Service Desk Transformation Leader
7 days ago
Job Overview:
This Technical ServiceNow Specialist role is an exciting opportunity to join EXL's ServiceNow transformation initiative and play a key role in driving business growth and innovation.
About the Role:
As a Technical ServiceNow Specialist, you will be responsible for designing, developing, implementing, and maintaining ServiceNow applications that meet EXL's business needs. You will work closely with cross-functional teams to define requirements, design solutions, and deliver high-quality outcomes.
Key Responsibilities:
- Design and develop ServiceNow applications, including customizations and integrations.
- Collaborate with cross-functional teams to define requirements and deliver solutions.
- Maintain technical documentation, including user guides and technical specifications.
- Provide training and support to internal stakeholders on ServiceNow applications and features.
Requirements:
- Minimum 5 years of experience in ServiceNow development, architecture, and delivery.
- Strong background in ITSM, ITIL, and ServiceNow platform architecture.
- Excellent analytical, problem-solving, and communication skills.
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