Service Desk Transformation Leader

7 days ago


Noida, Uttar Pradesh, India EXL Full time

Job Overview:

This Technical ServiceNow Specialist role is an exciting opportunity to join EXL's ServiceNow transformation initiative and play a key role in driving business growth and innovation.

About the Role:

As a Technical ServiceNow Specialist, you will be responsible for designing, developing, implementing, and maintaining ServiceNow applications that meet EXL's business needs. You will work closely with cross-functional teams to define requirements, design solutions, and deliver high-quality outcomes.

Key Responsibilities:

  • Design and develop ServiceNow applications, including customizations and integrations.
  • Collaborate with cross-functional teams to define requirements and deliver solutions.
  • Maintain technical documentation, including user guides and technical specifications.
  • Provide training and support to internal stakeholders on ServiceNow applications and features.

Requirements:

  • Minimum 5 years of experience in ServiceNow development, architecture, and delivery.
  • Strong background in ITSM, ITIL, and ServiceNow platform architecture.
  • Excellent analytical, problem-solving, and communication skills.
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