
Order Fulfillment Specialist
4 days ago
Job Overview:
We are seeking an Order Fulfillment Specialist to join our team. This role is responsible for processing orders, received via manual or online platforms, in defined ERP systems.
Main Responsibilities:
- Create and manage orders in SAP / C4C, ensuring accurate invoicing parameters.
- Handle customer queries/complaints, escalating complex issues to subject matter experts as needed.
- Maintain perfect order fulfillment (POF) in every order, following processes for accurate request delivery dates (RDD).
- Monitor invoicing and timely delivery at the customer site.
- Release orders from credit hold in collaboration with the credit team.
- Remove order blocks, requiring close coordination with cross-functional teams.
- Create internal/demo orders by coordinating with channel partners/sales teams.
- Interact with sales operations, supply chain, warehouse teams for product availability and inform customers on order status.
- Generate financial documents in SAP (e.g., deferrals, adjustments, rebate agreements for equipment) as per business cases in SAP.
- Collect relevant documents from logistics/customer acceptance to trigger the invoicing process.
- Work closely with field teams and/or sales operations to resolve issues not within the immediate scope.
- Manage customer claims on defective products in SAP, coordinating with customers, manufacturing, logistics, transportation to understand root cause analysis.
- Maintain all relevant documentation for submission as per audit needs.
- Participate in morning market calls (region-specific), governance calls with internal/external stakeholders.
- Log complaints in designated databases to ensure visibility to stakeholders.
- Raise CIMR requests to update customer master/pricing.
- Generate proforma invoices, prepare export documentation for drop/direct shipments.
Skill Requirements:
- Creation and follow-through of equipment/media/consumables orders in SAP
- Strong coordination and communication skills
- Able to work effectively with teams across different countries/cultures
- Sense of urgency and ability to prioritize tasks effectively
- Strong problem-solving and critical thinking skills
This role is suitable for individuals with a minimum bachelor's degree and 1-3 years of experience in order management/order fulfillment or related functions.
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