Business Excellence Analyst
4 days ago
Vistra's Process Excellence team is dedicated to driving continuous improvement initiatives across the organisation. As an Operations Process Improvement Specialist, you will play a critical role in this effort, leading and executing process improvement projects to enhance efficiency, effectiveness, and customer satisfaction.
About the Role
This exciting opportunity is based in Mumbai, India, and offers regional coverage, allowing you to make a significant impact on our Process Excellence team. You will report to the Associate Director – Process Excellence and work closely with Commercial, Compliance, and Operations teams to deliver process improvements.
Responsibilities
• Develop and maintain project plans, schedules, and resource plans to ensure successful process improvement projects
• Identify and mitigate risks, issues, dependencies, and manage resolution throughout the project lifecycle
• Collaborate with stakeholders to capture As-Is processes, identify bottlenecks, and design streamlined processes
• Lead and facilitate process mapping workshops to drive process improvement initiatives
• Implement process measurement tools to track and report on the effectiveness of process improvements
Requirements
• 5+ years of work experience in a Project Management/Business Analyst capacity on Client Lifecycle-related projects
• Strong experience in process improvement methodologies (e.g., Lean Six Sigma, Kaizen), continuous improvement, and business process reengineering
• Excellent communication and stakeholder management skills
• Ability to work independently and motivate a team to drive process improvement initiatives
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