Site Reliability Engineering Manager

1 month ago

Pune, Maharashtra, India Creospan Private Limited Full time

Job Title: Site Reliability Engineering Manager

Location: Pune

About the Role:

We are seeking an experienced Site Reliability Engineering Manager to join our Application Production Support team. The ideal candidate will have a strong background in ensuring the reliability, performance, and scalability of complex systems.

Key Responsibilities:

  • Automation and Scripting:
    • Develop and maintain scripts to automate tasks and processes related to performance, scalability, and resilience.
    • Implement automation solutions to streamline operational workflows and reduce manual intervention.
  • Issue Triage and Resolution:
    • Triage and resolve issues affecting the platform's performance and stability.
    • Take ownership and accountability for the overall performance and reliability of the platform.
  • Tracking and Management:
    • Create and manage Jira tickets to track and resolve issues efficiently.
    • Ensure timely updates and closure of tickets to maintain workflow transparency.
  • System Monitoring and Health:
    • Monitor system health using SRE tools and proactively identify potential problems.
    • Utilize tools like Grafana, New Relic, and Kibana to monitor and analyze system performance metrics.
  • Collaboration and Data Analysis:
    • Collaborate with various cross-functional teams to gather necessary data and insights for troubleshooting and optimization.
    • Build data reports using Python to provide actionable insights to stakeholders.
  • Trend Monitoring and Operations:
    • Monitor trends in order processing and submission to ensure smooth operations.
    • Proactively address anomalies and issues to maintain high availability and reliability.
  • End-to-End Support:
    • Provide end-to-end support to the business, ensuring high availability and reliability of the platform.
    • Communicate effectively with cross-functional teams to ensure seamless support and operations.

Requirements:

  • Proficiency in using SRE tools such as Grafana, New Relic, and Kibana.
  • Strong scripting skills with experience in automation (e.g., Python, Shell scripting).
  • Experience in triaging and resolving performance and scalability issues for J2EE applications.
  • Ability to build and interpret data reports using Python.
  • Excellent problem-solving skills with a proactive approach to monitoring and maintenance.
  • Strong communication and collaboration skills to work effectively with cross-functional teams.
  • Preference for candidates with a background in DevOps practices and methodologies.

Qualifications:

  • Bachelors degree in Computer Science, Information Technology, or a related field.
  • 12+ years of overall IT experience, with at least 8 years specifically in a Site Reliability Engineer or similar role.
  • Strong experience managing team of SRE's
  • Proven experience in maintaining and supporting high-availability production environments.
  • Familiarity with J2EE application architecture and performance tuning.
  • Strong analytical skills and attention to detail.

Work Environment:

  • This position requires working from the office from Monday to Friday.
  • Occasional weekend work may be required to support critical production incidents or project milestones.
  • Participation in an on-call rotation schedule to address critical production issues.

About Creospan:

Creospan is a subsidiary of Creospan Inc., our parent company, headquartered in Chicago, IL. From our humble beginnings in 1999 – with just a handful of employees and a mission to help our clients leverage emerging web technologies to build next-generation products – technology has changed dramatically, yet our curiosity has remained constant. Our expertise spans across Telecom, Technology, Manufacturing, Ecommerce, Insurance, Banking, Transportation, and Healthcare domains.

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