Senior Language Quality Assurance Specialist
2 weeks ago
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. We deliver multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources.
Key Responsibilities:- Quality Coordination: Supports the coordination, planning, and execution of Language Quality Assurance (LQA) including processes related to arbitration, escalation, and ensures results from resources for preventative and correction actions.
- Account Management: Owns a portfolio of designated accounts regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalating matters while maintaining documentation.
- Process Improvement: Develops new processes and assess current processes to lead and drive process improvements.
- Team Management: Responsible for the completion of tasks & responsibilities within the assigned functional group and may be managing a team or a group of external resources.
- Analytics and Reporting: Analyzes data on quality and vendor performance, produces statistical quality reports, and creates related documentation on Root Cause Analysis (RCA), Quality Improvement Plans (QIP), and Corrective Action Plans (CAPAs).
- Education: Master's Degree in Linguistics, Foreign Languages, Modern Languages, Translation, or related fields. Experience in the industry in lieu of Master's Degree acceptable.
- Skills and Knowledge: Experience with Translation Memory tools, Translation Management Systems, and Machine Translation Post-editing processes and tools. Knowledge of X-bench and/or other Language QA tools required.
- Experience: Experience and proven track record in Localization Vendor, Language, or Quality Management. Management or Quality Management specifically (>4 years).
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