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Cloud Software Engineer

1 week ago

Chennai, Tamil Nadu, India Zuora Full time

About Us

Zuora is a leading provider of cloud-based subscription management solutions. We help businesses build recurring relationships with their customers and optimize their digital experiences.

The Job

We are looking for a skilled Cloud Software Engineer - Support Role to join our team. As a key member of our support team, you will be responsible for providing expert technical support to clients and troubleshooting complex software application issues quickly and efficiently.

Your Key Responsibilities:

  • Work directly with clients to provide rapid and accurate analysis of production issues
  • Provide support via tickets, chat, and phone to Zuora customers
  • Answer customer questions, file bugs, reproduce, troubleshoot, resolve, and escalate issues as necessary

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • Minimum 4-5 years of Financial application support experience
  • Strong Oracle SQL, PL/SQL skills required
  • Experience in Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle

What We Offer:

  • Competitive compensation and performance rewards
  • Medical insurance
  • Generous time off and paid holidays
  • 6 months fully paid parental leave