Operations Leader

7 days ago

Mount Abu, Rajasthan, India beBeeLogistics Full time ₹ 16,90,000 - ₹ 20,25,000

Key Responsibilities:

  • Coordinate operations for Imports & Exports departments, monitoring workflows and resource management to ensure timely and accurate operational processes.
  • Ensure speedy delivery of cargo to customers by supervising shift managers and their teams, reviewing KPIs regularly, and ensuring all team members meet expectations in quality, timelines, and communication.
  • Comply with regulations of USA & Canada Customs/IATA/TSA and other governing bodies.

Financial Planning and Performance Management

  • Set goals and objectives for the team in accordance with company guidelines and key performance areas/indicators, number of jobs, revenue, and cost per job, expenses & revenue ratio.
  • Use established indicators and tools (e.g., daily invoicing and job numbers, financial reports) appropriately.
  • Ensure all accounting matters are finalized to maximize revenue, and all accounting functions in the branch are dealt with in a timely manner.

People Leadership and Talent Development

  • Lead, motivate, and manage all operations teams.
  • Retain adequate staffing levels.
  • Conduct quarterly performance reviews; establish targets and objectives.
  • Monitor staff performance - work with HR on employee relations and training issues.
  • Use discretion and judgment to make decisions on job status and succession planning recommendations to Human Resources.
  • Assist Human Resources in the hiring and termination of employees.

Required Skills and Qualifications

  • Familiarity with all freight forwarding procedures and financials: TSA, CBP, IATA, FMC, BIS.
  • Bachelor's degree in any field (preferred: Commerce, International Trade, Logistics).
  • 5+ years of industry-related experience required with preference to freight forwarding.
  • 2+ years of team management experience, including managing team leads or shift managers.
  • Demonstrated Leadership and People Management skills.
  • Strong attention to detail, data integrity, and customer service mindset.
  • Highly motivated and results-driven.
  • Outstanding people skills; customer-driven, business-savvy.
  • Able to handle complex problems, knows how to multitask.

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