System Network Architect

5 days ago

Bengaluru, Karnataka, India beBeeNetwork Full time
Network Engineer Job Description

We are seeking a highly skilled Network Operations Engineer to join our team. As a Network Operations Engineer, you will play a crucial role in designing, implementing, and maintaining our network infrastructure.

  • This includes monitoring IT infrastructure, servers, storage, backup, network devices, security devices, and troubleshooting issues to ensure optimal network performance.
  • You will work closely with our team to categorize and qualify alerts from our monitoring platform and engage the respective teams for prompt resolution.

In this role, you will be responsible for:

  • 24x7 Service Operation with rotational shifts.
  • Monitoring of IT infrastructure - Servers, Storage, Backup, Network (Switch, Router, Firewall), Security Devices such as IPS, IDS etc.
  • Categorization and Qualification of alerts from monitoring platform and engaging the respective teams.
  • Proficient in multiple monitoring tools preferable ScienceLogic , Zabbix, Manage Engine etc.
  • Proficient in ticketing tool preferably in ServiceNow, Manage Engine , Ivanti etc.
  • Able to perform initial trouble shooting on the ticket so as to resolve the simple issues quickly.
  • Able to perform Major Incident Management and participate in Bridge call.
  • Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies. (VLAN, STP, Routing protocol like OSPF, BGP, IP/MPLS, L3VPN, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring.
  • Eager to learn new age technologies (Routing and switching, BGP, MPLS, OSPF, VLAN, SDWAN, CC, Security)
  • Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR.
  • Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time.
  • Fault handling and escalation (identifying and responding to faults on client s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
  • Maintain high level of vigilance for any major incidents or widespread network or service impacting events.

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