
Quality Assurance Specialist
2 days ago
We are seeking a skilled Quality Assurance Specialist to monitor and evaluate calls/chats, ensuring high standards of quality.
Main Responsibilities:
- Monitor Calls/Chats: Evaluate interactions to guarantee compliance with our quality metrics.
- Provide Feedback & Coaching: Assist team members in improving their performance through constructive feedback and coaching.
- Process Improvement: Identify areas for enhancement and suggest improvements to optimize our processes.
- Ensure Compliance: Verify adherence to organizational guidelines and policies.
Requirements:
- Strong Communication & Analytical Skills: Possess excellent communication and analytical skills to effectively evaluate interactions and provide actionable feedback.
- Experience in QA: Prior experience in Quality Assurance is preferred but not mandatory. Knowledge of the E-Commerce domain is an added advantage.
- Candidate Profile: We seek an individual who can thrive in a fast-paced environment, be willing to learn and grow with us, and possess strong problem-solving skills.
Why Join Us?
- Global Leader: Opportunity to work with a global leader in outsourcing solutions.
- Dynamic Team: Dynamic and supportive team environment that fosters growth and learning.
- Career Growth: Career growth opportunities and a chance to develop your skills in a rapidly evolving industry.
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