Ultipro Support Specialist

7 days ago

Hyderabad, Telangana, India beBeeSupport Full time US$ 90,000 - US$ 1,10,000
Ultipro Support Specialist Role

We are seeking an experienced Ultipro support specialist to join our team. This role requires a strong understanding of HRIS administration, payroll systems, and technical support.

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  • Act as primary point of contact for Ultipro system support, addressing functional and technical queries.
  • Troubleshoot and resolve payroll processing, employee data, benefits administration, and talent management issues.
  • Assist with system configuration, security roles, workflows, and custom reports within Ultipro.
  • Support payroll tax reporting, compliance updates, and integration maintenance.
  • Monitor HRIS data accuracy and resolve discrepancies between Ultipro and other HR systems.
  • Work with UKG support for escalations, patches, and system updates.
  • Assist in employee self-service (ESS) and manager self-service (MSS) portal optimizations.
  • Provide training and documentation for end users to maximize system efficiency.
  • Collaborate with IT and HR teams to assess and implement system improvements.
  • Ensure compliance with US payroll and labor laws, supporting audits and regulatory changes.

Requirements:

  • 5+ years of experience in Ultipro (UKG Pro) support, HRIS administration, or payroll systems.
  • Strong understanding of payroll processing, HR workflows, benefits administration, and compliance.
  • Hands-on experience in Ultipro configurations, report writing (Cognos, BI), and system troubleshooting.
  • Familiarity with HR/payroll integrations (API, SFTP, middleware) for connecting Ultipro with external systems.
  • Knowledge of US payroll tax laws, deductions, and compliance reporting.
  • Strong analytical and problem-solving skills.
  • Experience in retail or multi-state workforce management is a plus.
  • Excellent communication and customer service skills.

Preferred Certifications:

  • UKG Pro (Ultipro) Certified Professional
  • HRIS or Payroll Certifications (e.g., CPP, SHRM-CP)

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