Customer Service Advocate

1 week ago


Thiruvananthapuram, Kerala, India beBee Careers Full time

Job Overview

This position involves addressing technical issues related to software implementation, functionality, and upgrades.

Key Responsibilities:

  • Resolving customer complaints and problems
  • Creating detailed problem reports and troubleshooting documents
  • Working in night shifts to provide excellent support to customers

Requirements

A graduate or postgraduate degree in Computer Science or a related field is required. Furthermore, a strong foundation in the following areas is essential:

  • TCP/IP networking
  • MSSQL database management
  • SQL language basics
  • IIS and web application deployment
  • Linux and Windows server administration
  • VoIP and telephony services
],

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