Field Operations Coordinator
4 days ago
About Yuma Energy
Our VisionWe envision a future where transportation is powered by clean energy, and our company is committed to making it a reality. We offer India's largest Battery-as-a-Service (BaaS) platform for two-wheelers, revolutionizing urban mobility with reliable, convenient, and efficient access to energy.
Role Summary
Job RequirementsAs a Monitoring Associate, you will be responsible for ensuring the smooth operation of Yuma Batteries in the field. Your duties will include executing operational processes to improve efficiency, providing excellent customer support, and working closely with the field team to evaluate operations and execute Standard Operating Procedures (SOPs).
Key Responsibilities
- Operations Management: Oversee daily operations and execute planned strategies for City Operations.
- Process Execution & Optimization: Understand existing processes, execute them effectively, and identify areas for efficiency improvements for field staff.
- Field Coordination: Work closely with the field team, evaluate operations, execute SOPs, take corrective actions, and strengthen Yuma's on-ground presence.
- Battery Quality Management: Execute projects to maximize the quality and availability of batteries in the field.
- Control Room Operations: Be part of the control room team to enhance operational efficiency on the ground.
- Customer Support: Assist customers over chat and phone calls as needed, resolving queries and ensuring smooth battery operations.
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