
Dynamic Team Leader Role
1 week ago
We are actively hiring for a dynamic and experienced Lead Operations Manager to join our team.
Job Description:- Customer Service, Customer Support, and Relationship Management skills
- Experience in achieving and maintaining high levels of Customer Satisfaction
- Excellent verbal and written Communication skills
The ideal candidate will have experience in managing teams to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
The successful candidate will also be expected to oversee key performance indicators (KPIs), service level agreements (SLAs) and operational efficiency to maintain effectiveness. They will develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
Candidates with experience in rostering, contact center operations, business process outsourcing (BPO) operations, call center operations, team handling and leadership responsibilities will be preferred.
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