Hospitality Operations Director

1 day ago

Thāne, Maharashtra, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 16,00,000
General Manager

We are seeking an experienced and dynamic General Manager to oversee the operations, strategy execution, and team management at the branch level.

This senior role is critical to ensuring operational excellence, driving guest satisfaction, and achieving business targets across our properties.

Key Responsibilities:

  • Strategic Leadership: Develop and execute branch-level operational strategies in alignment with the company's vision and goals. Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.
  • Team Management: Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff. Foster a culture of collaboration, accountability, and high performance.
  • Guest Experience: Ensure exceptional guest experiences by upholding goSTOPS' service standards and addressing feedback proactively. Handle escalated guest concerns and resolve issues to maintain brand reputation.
  • Vendor and Stakeholder Management: Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery. Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.
  • Budget and Financial Management: Oversee property budgets, monitor expenditures, and ensure adherence to financial plans. Identify cost-saving opportunities without compromising on quality or guest satisfaction.
  • Compliance and Standards: Ensure all branch operations comply with company policies, local regulations, and safety standards. Conduct regular audits to maintain quality and operational consistency across properties.
  • Business Growth and Development: Identify opportunities for improving property performance and guest occupancy rates. Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

Requirements:

  • Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.
  • Strong leadership and team management skills with the ability to handle large and diverse teams.
  • Excellent problem-solving, decision-making, and conflict-resolution abilities.
  • Financial acumen with experience in budgeting, cost control, and P&L management.
  • Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.
  • A bachelor's or master's degree in Hospitality Management, Business Administration, or a related field is preferred.

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