Cloud Operations Engineer II
1 month ago
We are seeking a Cloud Operations Engineer to join our DevSecOps CloudOps team. The ideal candidate will be responsible for monitoring and restoring services to maintain system availability across multiple PAR brands.
Key Responsibilities:
- Collaborate closely with various Engineering and DevOps teams to monitor and provide constant feedback to ensure the quality and availability of services.
- Design monitoring strategies and create monitors for complex systems.
- Create and maintain documentation for normal operations and incident response.
- Ensure system availability and performance across multiple PAR brands.
- Acknowledge tickets, respond accordingly using existing SOPs or Runbooks, and facilitate escalation as required for service issues.
- Document and analyze alarms, identify points of failure, and see through to resolution any failures working with or escalating to the appropriate team member or department if needed.
- Utilize system and performance monitoring tools to ensure reliability (Datadog, New Relic, and Uptime.com)
- Participate in customer lifecycle utilizing existing change management procedures.
- Interface daily with internal and external support groups
- Participate in 24-hour system monitoring and alarm remediation, including after-hours rotation.
Requirements:
- Bachelor's in Computer Science, Engineering, or a related field.
- Minimum of 4 years of experience with New Relic and/or Datadog.
- Minimum of 4 years of experience with AWS.
- Minimum of 4 years of experience with RDS, MySQL, and Postgres.
- Minimum of 4 years of experience with Python, NodeJS, and/or PowerShell.
- Minimum of 3 years of experience with containers and Kubernetes.
- Minimum of 2 years of experience with Ruby and Go/Golang.
- Minimum of 2 years of experience with Kafka.
- Minimum of 2 years of experience with Infrastructure as Code, including creating or modifying changes.
- Extensive experience with open-source monitoring solutions.
- Strong documentation skills, including creating accurate step-by-step procedures for normal operations and incident response.
About Us:
We are a leading provider of restaurant technology to the world's top restaurant brands. We take pride in our relentless drive for innovation and our commitment to customer success. Our solutions span customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. We believe that our ambition is only limited by our ability to attract and retain great people.
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