Content Moderation Specialist

1 week ago


Gurgaon, Haryana, India IGT Solutions Full time

Customer Care Executive Role

IGT Solutions is committed to creating a positive online community, and we are seeking a highly skilled Content Moderation Specialist to join our team.

Job Overview

We are looking for a detail-oriented individual with excellent written and verbal communication skills to ensure compliance with company policies and community guidelines. The ideal candidate will be responsible for reviewing and moderating user-generated content to maintain the integrity of our platform.

Key Responsibilities

  • Content Review & Moderation: Monitor and review user-generated content (such as posts, images, videos, comments, and other media) for compliance with company guidelines and policies.
  • Ensure that content is appropriate and adheres to community standards by identifying, escalating, and removing inappropriate, harmful, or offensive content.
  • Assess content for various categories, including but not limited to harassment, hate speech, explicit material, and spam.
  • Apply moderation tools and techniques to enforce content guidelines effectively.

Escalation Handling

  • Identify high-risk or complex cases and escalate them to the appropriate teams or senior moderators for further review.
  • Collaborate with other departments such as legal, compliance, and policy teams to ensure consistency in content moderation practices.
  • Follow established escalation protocols and communicate effectively with stakeholders involved in the process.

Reporting & Documentation

  • Maintain detailed records of moderated content, actions taken, and user interactions to ensure compliance with internal policies and regulatory requirements.
  • Generate and review reports on content trends, issues, and performance metrics to help improve moderation processes.
  • Document and report any systemic issues, abuse patterns, or potential policy gaps.

Qualifications

A bachelor's degree in any field is preferred, and experience in customer care, content moderation, or a similar role is highly valued. Strong analytical skills, attention to detail, and the ability to work independently are essential.

Benefits

At IGT Solutions, we offer a competitive salary of $55,000 - $65,000 per year, depending on experience, as well as opportunities for professional growth and development. Our team-oriented environment promotes collaboration and knowledge sharing, ensuring that you feel valued and supported in your role.



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