Content Moderation Specialist
1 week ago
Customer Care Executive Role
IGT Solutions is committed to creating a positive online community, and we are seeking a highly skilled Content Moderation Specialist to join our team.
Job Overview
We are looking for a detail-oriented individual with excellent written and verbal communication skills to ensure compliance with company policies and community guidelines. The ideal candidate will be responsible for reviewing and moderating user-generated content to maintain the integrity of our platform.
Key Responsibilities
- Content Review & Moderation: Monitor and review user-generated content (such as posts, images, videos, comments, and other media) for compliance with company guidelines and policies.
- Ensure that content is appropriate and adheres to community standards by identifying, escalating, and removing inappropriate, harmful, or offensive content.
- Assess content for various categories, including but not limited to harassment, hate speech, explicit material, and spam.
- Apply moderation tools and techniques to enforce content guidelines effectively.
Escalation Handling
- Identify high-risk or complex cases and escalate them to the appropriate teams or senior moderators for further review.
- Collaborate with other departments such as legal, compliance, and policy teams to ensure consistency in content moderation practices.
- Follow established escalation protocols and communicate effectively with stakeholders involved in the process.
Reporting & Documentation
- Maintain detailed records of moderated content, actions taken, and user interactions to ensure compliance with internal policies and regulatory requirements.
- Generate and review reports on content trends, issues, and performance metrics to help improve moderation processes.
- Document and report any systemic issues, abuse patterns, or potential policy gaps.
Qualifications
A bachelor's degree in any field is preferred, and experience in customer care, content moderation, or a similar role is highly valued. Strong analytical skills, attention to detail, and the ability to work independently are essential.
Benefits
At IGT Solutions, we offer a competitive salary of $55,000 - $65,000 per year, depending on experience, as well as opportunities for professional growth and development. Our team-oriented environment promotes collaboration and knowledge sharing, ensuring that you feel valued and supported in your role.
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