QA Auditor

We are expanding our global Quality Assurance function by establishing a QA team in India.

The Senior Quality Assurance Specialist will perform deep-dive audits, identify risk trends, drive process integrity and offer actionable insights to stakeholders.

• Conduct monthly quality reviews/audits on time, complying with process SOPs and GRS QA Framework guidelines.
• Validate data accuracy, completeness and alignment with business and regulatory standards.
• Analyze error trends, identify root causes and suggest corrective actions or process improvements.
• Document QA findings and maintain accurate quality logs and reports.
• Provide timely feedback to partner teams and support capability uplift.

• Bachelor's degree in commerce, Business Administration or a related field is required.
• 5-8 years of experience in P&C insurance operations, with a focus on underwriting for European and/or London markets.
• Minimum 2+ years of audit, quality assurance or process excellence experience in a BPO or shared service environment.

• Attention to detail and accuracy.
• Ability to interpret and apply underwriting guidelines and documentation.
• Strong communication and stakeholder management skills across geographies and teams.