Senior Legal Operations Analyst

1 month ago


Gurgaon, Haryana, India Dell Full time
About Dell

Dell is a technology company that constantly innovates to meet the evolving needs of its customers. Our dynamic team at Dell Technologies is seeking a detail-oriented and experienced ServiceNow Business Analyst to join our Legal Operations department in India.

Job Description

This role combines quality assurance, process optimization, and technical expertise to deliver exceptional results. As a Senior Legal Operations Analyst, you will be responsible for:

  • Conducting comprehensive testing of ServiceNow applications to ensure software quality and reliability
  • Developing test plans and cases based on business requirements and technical specifications
  • Collaborating with developers, project managers, and stakeholders to identify and resolve issues
Key Responsibilities

Your primary focus will be on ensuring the highest quality solutions are delivered to maximize value of legal work product and expertise. You will:

  • Partner closely with Dell IT developers and Legal's engagement managers to deliver excellence in solution delivery
  • Participate in user acceptance testing (UAT) and assist users in validating workflows and functionalities
  • Analyze and document business processes, workflows, and system interactions to identify areas for improvement
Requirements

To succeed in this role, you will need:

  • Bachelor's degree in computer science, information systems, business administration, or a related field
  • 5+ years of relevant experience as a Business Analyst or ServiceNow Tester in a complex IT environment
  • Strong understanding of ServiceNow platform capabilities, with hands-on experience with ServiceNow modules (preferably within ServiceNow's Legal Service Delivery (LSD) product)
Salary Information

The estimated annual salary for this position is ₹1,200,000 - ₹1,500,000 depending on qualifications and experience.

About the Role

This is an exciting opportunity to work with a talented team and make a significant impact on Dell's Legal Operations. If you are a motivated and detail-oriented individual with a passion for process improvement and technical expertise, we encourage you to apply.



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