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Ticket Resolution Specialist

1 week ago

Vadodara, Gujarat, India CIEL HR Full time
Company Profile
CIEL HR is a leading provider of customer service solutions. We pride ourselves on delivering high-quality services that meet the unique needs of our clients.

About the Job
We are seeking an experienced Ticket Resolution Specialist to join our team. In this role, you will be responsible for ensuring that customer inquiries and issues are resolved in a timely and professional manner.

Responsibilities:
  1. Handle customer inquiries and issues via phone, email, or chat
  2. Develop and implement solutions to complex customer problems
  3. Collaborate with internal teams to ensure seamless issue resolution

What We Offer:
We provide a dynamic work environment, opportunities for career growth and development, and a comprehensive benefits package.

Requirements:
To succeed in this role, you will need:
  • A bachelor's degree in a related field
  • Proven experience in customer service or a related field
  • Exceptional communication and problem-solving skills