Data Dynamics Software Engineer

23 hours ago

Davangere, Karnataka, India beBeeSoftware Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title: Data Dynamics Software Engineer

As a professional in our organisation, you will be responsible for managing and maintaining data dynamics software in customer environments. This involves implementing the software, configuring it to meet customer needs, and ensuring its smooth operation.

Key Responsibilities:
• Manage and take ownership of customer goals, milestones, initiatives and issues from beginning to resolution.
• Implement data dynamics software in customers environments.
• Manage and maintain data dynamics software in customers environments.
• Operate and use data dynamics software in customers environments in order to achieve the customers objectives.
• Develop, manage and run custom reports for customers using the data from data dynamics software and integrating it with other data repositories in the customer environment.
• Integrate data dynamics software with other applications and processes within customer environments leveraging APIs and automation development.
• Assist customers by diagnosing problems and providing resolutions for technical and product issues.
• Advise and educate customers to ensure a complete solution to their technical or product issues and questions.
• Deliver a positive customer experience according to our standards.
• Write knowledge base articles where necessary for both customers and internal teams to help diagnose and resolve problems quicker next time.
• Escalate more complex customer technical issues to product and development teams whilst maintaining the communication with the customer.

Qualifications, Skills and Experience:
Required:
• Bachelor's degree in Computer Science or related field.
• 2+ years of recent experience in a professional services position in an organisation that supports a client/server software environment.
• Thorough understanding and project management skills for a professional services position.
• Storage hardware and software knowledge of NAS and Object systems (NetApp, Dell EMC, Azure, AWS etc).
• Proficiency with Windows, Linux, Docker and Kubernetes.
• Experience creating complex Kibana and/or Tableau and/or PowerBI reports and dashboards.
• Network setup/routing with mixed LAN/WAN operating system environments and knowledge of DNS/WINS/DHCP/DFS.
• Strong organisational and time-management skills, with the ability to handle multiple issues simultaneously.
• Excellent problem-solving, presentation and communication skills.
• Ability to remain calm, courteous and professional under pressure.
• Ability to influence and drive change across the organisation.
• Ability to work collaboratively in a team environment
• Extremely strong written and verbal communication skills are required. Minimum CEFR (or equivalent) Level B1 English.

Preferred:
• 4+ years of recent experience in a professional services position in an organisation that supports a client/server software environment.
• Experience using customer relationship management tools.
• Elasticsearch and SQL/PostgreSQL experience.
• Knowledge of current trends and advancements in the storage solutions industry.
• Experience in data management and data migration.
• Knowledge of Data Discovery, Data Science – OCR, NLP, Computer Vision, AI, Keyword search, Regex.
• Knowledge of Data Governance & Regulations – GDPR, HIPAA, CCPA etc.
• Experience of Microservices based applications.
• CEFR (or equivalent) Level B2 English and higher.

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