IT Infrastructure Strategist

1 week ago

Noida, Uttar Pradesh, India beBeeOperational Full time ₹ 18,00,000 - ₹ 24,00,000

Senior IT Operations Manager

The role of a Senior IT Operations Manager is a strategic position within an organization's IT department. As a key member of the team, you will be responsible for overseeing the smooth operation of technological infrastructure and applications.

Job Responsibilities
  • Service Maestro: Mastering Incident & Change Management
  • Handle incidents, problems, and change with precision, ensuring all issues are resolved within Service Level Agreements (SLA). Escalate to internal and external teams as needed.
  • Continuously enhance your skills to assist with first-time incident resolution, transforming challenges into learning opportunities.
  • Identify recurring issues and service risks, crafting innovative solutions to prevent future occurrences. Analyze incidents to uncover root causes and implement effective changes.
Infrastructure & Cloud Guardian:
  • Elevating Technology Solutions: Guide the organization in leveraging technology to achieve strategic outcomes, ensuring our systems are equipped for success.
  • Develop, build, and implement a strategic roadmap to align to wider business goals for the growth of the organization.
  • Supervise upgrades and installations, guaranteeing that all systems are built and maintained to the highest standards.
  • Ensure adherence to policies for cloud management, including regular disaster recovery testing, safeguarding digital assets.
  • Take ownership of risks identified in the Risk Register related to infrastructure, proactively addressing potential vulnerabilities.
Leader & Cross Functional Collaborator:
  • Driving Excellence: Inspire and develop team members to reach their full potential, fostering a culture of growth and excellence.
  • Encourage team members to share knowledge articles for the self-service portal, empowering others through information.
  • Work closely with the broader team, ensuring seamless collaboration and standards across the organization.
Required Skills and Qualifications

You must have:

  • 7+ years of experience independently leading IT Operations at a company with 200 staff members across 3 locations.
  • Proven people management skills.
  • Experience in leading, mentoring, and developing a team of at least 3 people.
  • Experience with IT asset management and Firewalls such as Meraki and Cisco.
  • Familiarity and implementation experience of security standards such as ISO 27001/NIST/CIS.
  • Strong vendor management skills, particularly for infrastructure and ERP systems.
  • Strong analysis skills in identifying root causes, defining options, and recommendations.
  • Demonstrable in defining, leading, and implementing continuous improvement plans.
  • Ability to influence and communicate effectively with senior executives in spoken and written English.

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