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Junior Software Security Specialist
2 weeks ago
About our organization: We provide exceptional IT & business consulting services.
Our company, founded in 2014, offers transformative partnerships for business acceleration, application development, and managed services. As a strategic planning partner for global companies, we have seen a significant increase in winning high-value projects.
We welcome candidates rejoining the workforce after a career break and support their journey to corporate reacclimatization. Our competitive pay package includes attractive policies, medical insurance benefits, and industry-leading trainings.
Job Overview:
We are seeking a Junior Technical Support Engineer to provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions built on Java and Python, with a strong focus on security technologies including PKI.
This role is ideal for early-career engineers passionate about customer success, problem-solving, and working on secure software platforms.
Key Responsibilities:
- Respond to support tickets via email, chat, and ticketing systems.
- Troubleshoot and resolve issues related to Java and Python-based applications.
- Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
- Reproduce customer-reported issues and work with engineering teams for resolution.
- Write and maintain support documentation, knowledge base articles, and diagnostic tools.
Required Skills and Qualifications:
- Bachelor's degree in Computer Science or a related field.
- 2-3 years of experience in a technical support or engineering role.
- Proficient in Java and Python for debugging and scripting tasks.
- Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
- Familiarity with tools like keytool, openssl, or similar.
Benefits:
We offer a comprehensive compensation package that includes:
- Competitive salary
- Attractive policies
- Medical insurance benefits
- Industry-leading trainings
What We Offer:
We strive to create a collaborative and supportive work environment that fosters growth and development. If you are a motivated and detail-oriented individual who is passionate about technology and customer success, we encourage you to apply for this exciting opportunity.
