Technical Associate Lead

1 day ago

Nashik, Maharashtra, India beBeeTeamplayer Full time ₹ 15,00,000 - ₹ 1,99,99,999

Associate Role Overview

We are a dynamic team dedicated to reimagining operational efficiencies and client experiences while cultivating an unmatched workplace culture that champions collaboration, creativity, and continuous growth.

Key Qualities We're Seeking

  • Effective communication and clarity in all interactions.
  • Collaboration and teamwork to achieve common goals.
  • Creative problem-solving and efficiency in resolving issues.
  • Adaptability and flexibility in new situations.
  • A strong work ethic and professionalism.

Job Responsibilities

As an associate, your responsibilities will include:

  • Serving as the first point of contact for internal and external users seeking technical assistance via email or telephone.
  • Diagnosing and resolving basic technical issues related to systems and connectivity.
  • Performing configuration changes to meet user requirements.
  • Escalating complex issues to higher-level support teams when necessary, ensuring proper documentation of the escalation process.
  • Maintaining accurate records of user interactions and technical issues.
  • Providing timely follow-up with users to ensure their issues are resolved to their satisfaction.
  • Assisting with account management, including password resets and access permissions.
  • Contributing to the development and maintenance of knowledge base articles and documentation.
  • Participating in training sessions and workshops to enhance technical and customer service skills.

Required Skills

To be a great fit for this role, you should have:

  • Previous experience in a customer service or technical support role.
  • Knowledge of system functionalities.
  • Strong problem-solving skills and the ability to work independently.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Experience

A minimum of 6 to 9 years of overall experience.

Specific experience managing or working with systems or similar platforms.

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