Senior Healthcare Operations Director

4 days ago


Ghaziabad, Uttar Pradesh, India beBeeLeadership Full time ₹ 25,00,000 - ₹ 40,00,000

Role Overview

This position is accountable for the overall performance of a healthcare clinic, focusing on revenue growth, customer satisfaction, and operational excellence.

The role involves leading cross-functional teams, driving sales, ensuring compliance, and delivering a superior client experience aligned with industry standards.

Key Responsibilities

  • Business & Sales Growth
  • Drive sales through consultations, upselling, cross-selling, and service bundling to achieve revenue targets.
  • Track daily/weekly key performance indicators (KPIs) and ensure their successful execution.
  • Operations & Service Excellence
  • Ensure smooth functioning of all clinic services, maintaining high hygiene, safety, and quality standards.
  • Oversee inventory, billing, and cash management processes to optimize efficiency.
  • Team Leadership
  • Manage, coach, and motivate the clinic team to enhance productivity and job satisfaction.
  • Conduct regular reviews and performance appraisals to support employee development.
  • Customer Experience
  • Ensure every client receives a consistent, high-quality experience, resolving escalations promptly.
  • Implement loyalty and referral programs to foster long-term relationships.
  • Compliance & Reporting
  • Adhere to company SOPs and statutory requirements, ensuring proper documentation for audits and reviews.
  • Provide regular performance updates to leadership.
  • Business Development
  • Build local partnerships for footfall generation and collaborate with marketing teams for city-specific activations.

Candidate Profile

  • Graduate/MBA preferred, with 6–10 years of experience in healthcare, wellness, hospitality, or retail services.
  • Proven track record of delivering revenue and leading teams, demonstrating strong leadership and communication skills.
  • Customer-first mindset with high ownership, open to working in a fast-paced target-driven environment.


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