Operations Specialist

7 days ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,50,000 - ₹ 28,00,000
Job Title: Operations Manager

Our organization is looking for a highly skilled and experienced Operations Manager to join our team. The ideal candidate will have a strong background in process management, analytical skills, and excellent communication abilities.

Key Responsibilities:
  • Lead a team of 15-20 FTEs and develop strategies to improve their performance.
  • Have thorough understanding of RCM processes such as Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management, and Correspondence review.
  • Understand RCM metrics such as Days in AR, Ageing above 90 days, Collections, Bad debt, and periodically review team's performance to recommend performance improvement plans.
  • Prepare daily, weekly, and monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS Excel.
  • Identify trends and patterns from the generated reports and initiate action plans to resolve the AR issues.
  • Responsible for work allocation/distribution to the team and monitor their work.
  • Create and maintain daily operational scorecards to track and report KPIs; assist in volume forecast and capacity planning as required.
Requirements:
  • 5+ years of industry experience.
  • 3+ years of experience in relevant billing functions (mandatory).
  • Proficient in MS Excel and creating Excel macros.
  • Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations.
  • Ability to handle multiple tasks of reporting simultaneously.
  • Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem-solving, and quantitative abilities.
  • Solid verbal and written communication skills are required.

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