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ITSM Implementation Specialist

2 weeks ago

Bengaluru, Karnataka, India Tata Consultancy Services Full time
About the Position
We are seeking an experienced ITSM Implementation Specialist to join our team at Tata Consultancy Services. In this role, you will be responsible for reviewing requirements for accurate estimation, leading at least a couple of implementation projects in the ITSM area, and managing the complete implementation lifecycle for Service Now.

Key Responsibilities
- Review and analyze application issues as needed
- Mentor and share technical knowledge/guidance to team members
- Plan, organize, and control resources to achieve goals and objectives

Technical Requirements
- Expertise in Service Now deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, and orchestration
- Strong understanding of IT service management processes and experience working with Service Now

Certifications
The ideal candidate must be certified with Service Now Systems Administrator, Service Now Implementation Specialist, and ITIL V3 Foundation.