Product Design Director

1 week ago

Bengaluru, Karnataka, India American Express Full time

About This Role

We're seeking a talented Product Design Director to lead our efforts in designing innovative products and experiences that exceed our customers' expectations.

Your Key Responsibilities

  • Manage complex project journeys with diverse stakeholders and/or third parties
  • Apply expertise to advise partners/peers and inform project decision making and priority
  • Lead the management of complex programs with diverse stakeholders and/or third parties
  • Apply expertise to advise leaders/peers and inform leadership decision making and operational priority
  • Track key deliverables for each delivery cycle and ensure larger products and design roadmaps are aligned and on time
  • Makes informed recommendations that shape product and operational prioritization, ways of working, and partnerships
  • Elevate our practices by implementing scalable frameworks and that support and inform business goals and metrics
  • Evolves tools and training methods to enable adoption of processes and adherence to best practices across the team
  • Establishes and monitors necessary feedback channels to regularly identify opportunities, pain points, and gaps
  • Nurtures and grows existing partnerships with stakeholders and/or third parties
  • Maintains ongoing and collaborative cross-functional relationships to gather insights, align on business needs and deliver value, ultimately ensuring success across projects and programs
  • Collaborate with and models operational excellence for junior members of the [Design/Research] operations team

About You

We're looking for someone who is passionate about designing innovative products and experiences that exceed our customers' expectations.

What We Offer

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

About American Express

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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