Customer Service Team Lead

1 week ago


Jaipur, Rajasthan, India Naukripay Full time

Key Responsibilities:

  • Manage a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences.
  • Design and implement effective customer service processes, including training and performance tracking.
  • Develop and maintain strong relationships with customers, responding to their inquiries and concerns in a timely and professional manner.

Requirements:

  • Proven experience in customer service management, with a focus on team leadership and process improvement.
  • Excellent communication and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.


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