Service Quality Enhancement Expert

6 days ago


Mumbai, Maharashtra, India NXT GIG Full time

NXT GIG is a dynamic organization seeking a highly skilled Service Quality Enhancement Expert to join our team. In this role, you will be responsible for developing and delivering training programs that enhance the skills and effectiveness of our customer service representatives.

Main Responsibilities:
  • Develop and deliver training programs that cover essential skills and best practices.
  • Conduct needs assessments to identify skill gaps and training requirements within the team.
  • Evaluate the effectiveness of training programs through assessments and feedback to ensure continuous improvement.

The ideal candidate will have a proven track record in customer service training or instructional design, strong knowledge of customer service principles and practices, and excellent presentation and facilitation skills.



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