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Network Engineer Systems Integration Specialist

1 week ago

Gurgaon, Haryana, India NTT America Solutions, Inc. Full time

About the Role

The Senior Associate Networking Technical Services Systems Integration Specialist is a key position at NTT DATA, responsible for ensuring that client solution requirements are met in line with Service Level Agreements (SLAs). This role performs configurations, actions installations, and attends to break/fix events.

Key Responsibilities:

  • Owning larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
  • Taking responsibility for problem resolution and troubleshooting during project lifecycle
  • Escalating complex problems to the relevant third parties
  • Assisting with the documentation of standard operating procedures relating to installations and fixes during ops handover
  • Compiling and maintaining project administration (Time Capture and feedback to stakeholders)
  • Conducting elementary presentations within the customer's organization
  • Expected to take leadership from senior resources on relevant technologies according to specialization and best practice
  • Performing any other related task as required

Knowledge and Attributes:

  • Developing fundamental project and administration ability
  • Developing understanding and appreciation of technical design principles and compute layers
  • Ability to develop an understanding of fundamental project and administration processes
  • Displaying a strong learning orientation
  • Good verbal communication skills
  • Demonstrating a client service orientation
  • Hands-on proactive approach

Academic Qualification and Certifications:

  • Bachelor's degree or equivalent in Information Technology or Computing or a related field
  • Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Required Experience:

  • Moderate level of work experience in technical implementation engineering, specific to Networking technologies
  • Moderate level of experience engaging with clients and conducting presentations
  • Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
  • Moderate level of experience in diagnosis and troubleshooting

About NTT DATA

NTT DATA is a global innovator of business and technology services. We serve clients across various industries, committed to helping them innovate, optimize, and transform for long-term success. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong, and thrive.