Quality Assurance Operations Lead

2 days ago

Tiruppur, Tamil Nadu, India beBeeQuality Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

Our team is seeking a highly skilled Quality Assurance Manager to oversee and lead our QA function. This individual will be responsible for ensuring the accuracy, consistency, and completeness of audit findings.

The ideal candidate will have a proven track record of managing high-performing teams, driving process improvements, and fostering a culture of continuous learning and accountability.

This role requires excellent analytical skills, insurance domain expertise, and the ability to work closely with stakeholders across geographies.

  • Manage a team of senior quality assurance analysts performing independent QA audits on underwriting work done by BPO partners.
  • Oversee quality assurance activities across key underwriting back-office processes.
  • Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
  • Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews and continuous capability development.

Key Qualifications include:

  • Bachelor's degree in a relevant field.
  • Minimum 10 years of experience in P&C industry operations, including 4 years overseeing QA function and managing high-performing teams.
  • Proven expertise in underwriting processes for different geography regions and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.

Required Skills:

  • Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance.
  • Strong attention to detail and ability to drive root cause analysis and process improvements.
  • High attention to detail and ability to manage high volumes of complex audits.

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