
Store Operations Director
1 week ago
Our ideal candidate will oversee day-to-day operations, ensuring a smooth and efficient functioning of the branch.
Key Responsibilities:- Ensure the safe opening of the strong room by 9:05 AM daily.
- Effectively manage inventory, stock levels, and visual merchandise to maintain an attractive store display.
- Update staff attendance reports in the designated system for the DC Core team.
- Manage cash handling, depositing excess funds to the respective branch current account while maintaining minimum reserves.
- Maintain exceptional customer service standards and satisfaction through prompt issue resolution and regular communication.
- Train and motivate staff to provide outstanding customer experiences.
- Develop and implement sales and marketing initiatives to achieve targets and maximize revenue.
- Plan promotional activities and events to drive sales and increase brand awareness.
- Analyse customer feedback to improve customer experience and loyalty.
- Prepare a marketing calendar based on the branch's unique catchment area.
- Identify potential customer segments and opportunities for revenue growth through targeted campaigns and networking activities.
- Lead and manage a team of sales associates and support personnel to achieve high performance.
- Provide guidance, training, and motivation to foster a positive work environment.
- Recruit, train, and supervise branch staff to meet business objectives.
- Effectively manage the branch budget, controlling expenses and maximizing profitability.
- Monitor branch expenses and financial reports to make informed decisions.
- E nsure compliance with safety, security, and legal regulations to safeguard staff and customers.
- Maintain a safe and secure environment through regular security measures and risk assessments.
This is an excellent opportunity to take your career to the next level as a Store Manager. If you are passionate about leadership, customer service, and driving sales, we encourage you to apply.
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