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16 hours ago
We are seeking a seasoned Quality Assurance Team Manager to lead and manage a team of experienced quality assurance analysts, responsible for performing independent audits across various underwriting operations.
The successful candidate will oversee quality assurance activities, act as a gatekeeper for accuracy and consistency of audit findings, and collaborate with stakeholders to identify root causes and recommend corrective actions.
- Manage the team of Sr. Quality Assurance analysts performing independent QA audits on underwriting work done by BPO partners.
- Oversee quality assurance activities across key underwriting back-office processes.
- Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings.
- Monitor team productivity, manage audit sampling volumes, and ensure timely completion of reviews and continuous capability development.
- Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
Key Responsibilities:
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