Senior Technical Solutions Specialist

3 days ago

Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 12,00,000 - ₹ 18,00,000

Job Title: Senior Product Support Engineer

About the Role

We are seeking a highly skilled and experienced Senior Product Support Engineer to join our team. As a key member of our support organization, you will be responsible for delivering exceptional customer experiences through proactive issue resolution, advanced technical product support, and effective communication.

Key Responsibilities:
  • Solve Complex Problems: Utilize your analytical skills to identify and resolve intricate customer issues, reducing their touch points and increasing overall satisfaction.
  • Provide Advanced Technical Support: Leverage your expertise in APIs, frontend technologies like JavaScript, and industry-standard tools to offer comprehensive support via various mediums.
  • Troubleshoot API-Related Issues: Understand the technical setup of our customers and troubleshoot complex API-related problems to ensure seamless integration with our products.
  • Create Knowledge Articles: Convert pain points into valuable product capabilities by creating informative knowledge articles that enable self-service capabilities.
  • Holistic Problem-Solving: Adopt a comprehensive approach to solve customer problems, providing solutions rather than just answers.
Required Skills and Qualifications:
  • Educational Background: Bachelor's degree in Computer Science or equivalent certification/practical experience.
  • Technical Expertise: Proven experience working with APIs, frontend technologies like JavaScript, and industry-standard tools.
  • Communication and Problem-Solving: Excellent communication skills, problem-solving abilities, and logical thinking capabilities.
  • Adaptability: Flexibility to work in shifts and adaptability in a dynamic environment.

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