Technology Solutions Specialist

2 days ago

Hyderabad, Telangana, India beBeeImaging Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Imaging Technology Professional

We are seeking a highly skilled Imaging Technology professional to join our team.

  • Provide technical assistance to users of our imaging systems, including application installation and testing, problem resolution, user documentation writing, application and server maintenance, and management report creation.
  • Solutions-oriented with timely deliverables, meeting business needs regarding applications and systems support.
Key Responsibilities:
  • Work on operational support for imaging applications/solutions provided and/or supported by our Innovation and IT Team.
  • Handle network/workstation related issues.
  • Handle change requests for modifications and updates to imaging applications and other systems/applications provided and or supported by our Innovation and IT Team, and vendors.
Improvement Recommendations
  • Recommend improvements and increase the efficiency of imaging applications and other systems/applications provided and/or supported by our Innovation and IT Team.
Testing and Monitoring
  • Test new systems, version upgrades, interfaces, and other system modifications in accordance with our Quality Management System (QMS) processes and procedures.
  • Provide proactive monitoring of applications/systems provided and/or supported by our Innovation and IT Team.
Documentation and On-Call Coverage
  • Maintain accurate and current documentation regarding systems/applications provided and/or supported by our Innovation and IT Team.
  • Provide on-call coverage for user support.
Qualifications and Skills:
  • Bachelor's degree in computer science, Health Informatics, or a related field. Experience considered in place of a degree.
  • At least three years prior PACS Systems experience, overall 8-10 years of experience.
  • Knowledge of workflow associated with Imaging Core labs and Clinical Trials desirable.
  • Basic understanding of DICOM, HL7, IHE, and other health-related standards.
  • Experience working with multiple operating systems, modalities, and clinical systems.
  • Experience working with customers, vendors.
  • Knowledge of desktop systems support.
  • Knowledge and experience working with Citrix virtual desktop highly desirable.
  • Knowledge and working experience on scripting tools like PowerShell, python etc.

Key Qualifications:

  • Strong customer service focus, excellent follow-up skills, and strong documentation skills.
  • Must maintain strict confidentiality of sensitive data, records, files, conversations, etc.
  • Excellent interpersonal, organizational, and communication skills, including oral and written.
  • Self-motivated and able to grasp new concepts and learn quickly as well as motivate others.
  • Ability to manage projects and deliverables with a high level of accuracy and completeness.
  • Excellent hands-on computer skills with thorough knowledge of Microsoft Suite.
  • Strong problem-solving and analytical skills.
  • Ability to work in strict compliance with all procedures, rules, and regulations.
  • Must be adaptable in a rapidly changing environment.
  • Ability to lead and work with different teams in a team environment and manage deliverables.
  • Advanced knowledge of Imaging Systems technologies and integration.
  • Strong knowledge of the DICOM Standard and DICOM Services.
  • Good knowledge of ITIL.
  • Service-oriented approach, flexible, and proactive.
  • Self-driven, ability to get the job done with little supervision, can-do positive attitude.

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