Retail Travel Consultant
7 days ago
Job Description
We are looking for a highly motivated and customer-focused Retail Travel Consultant to join our team. As a Retail Travel Consultant, you will be responsible for providing personalized travel advice to clients, assisting with visa application sales processes, and booking flights and hotels using GDS platforms.
About the Role
This is an excellent opportunity for individuals who enjoy working with people and have a passion for travel. You will work closely with clients to understand their travel needs and preferences, providing tailored solutions that meet their requirements.
Responsibilities
- Provide personalized travel advice to clients, offering recommendations on visa applications, flights, and hotels.
- Assist clients with visa application sales processes for various destinations.
- Book flights and hotels using GDS platforms, ensuring optimal travel options and pricing.
- Manage ticket amendments, cancellations, and refunds while maintaining customer satisfaction.
- Meet and exceed sales targets, maintaining detailed records in CRM systems.
Requirements
- Bachelor's degree in Business Administration, Travel & Tourism, or related fields.
- 2+ years of experience in visa and ticketing sales, focusing on retail/B2C with strong upselling, cross-selling, negotiation, and closing skills.
- Excellent communication in English, Hindi, and regional languages.
- Familiarity with CRM tools, GDS platforms (e.g., Amadeus, Galileo) and digital platforms for lead generation.
- Customer-focused, organized, and results-driven, with the ability to multitask under pressure.
What We Offer
- Competitive salary with performance-based incentives and milestone rewards.
- Professional growth in a fast-growing B2C market with clear career progression.
- Comprehensive health insurance for employees and immediate family.
- Opportunity to work with international partners and industry leaders.
- Supportive, innovative, and collaborative work culture.
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