IT Infrastructure Specialist

4 weeks ago


Bengaluru, Karnataka, India PSI CRO Full time

Job Title: IT Infrastructure Specialist

Job Summary:

We are seeking a highly motivated and detail-oriented IT Infrastructure Specialist to join our team at PSI CRO. As a key member of our international IT team, you will be responsible for maintaining and optimizing our IT infrastructure, providing daily technical support for the Asia Pacific region, and ensuring smooth and efficient operations.

Key Responsibilities:

  • Troubleshoot desktop computer systems and peripheral equipment problems
  • Perform IT support operations, including receiving and tracking users' requests, assigning priority and responsible persons, resolving requests, and users' notification
  • Install, configure, maintain, and upgrade of desktop computer systems and peripherals
  • Assist in performing data backups, data restores, disaster recovery, and storage management
  • Perform desktop computer systems inventories (hardware and software)
  • Assist with technical research on systems upgrades to determine feasibility, cost, time required, and compatibility with current systems
  • Document systems problems and resolutions for future reference

Qualifications:

  • Recent graduate with a completed degree in Information Technology, Computer Science, or a related field
  • Strong knowledge of English (both written and spoken) to work in an international team
  • Completed internships and/or obtained relevant certifications (preferred)
  • Ability to troubleshoot and solve common hardware and software problems quickly and effectively
  • Demonstrated knowledge of basic systems administration tools and processes
  • Proficiency in current Microsoft products and solutions, including MS Windows 10/11 and Office suite
  • Experience with host/network security
  • Operator experience in managing Cisco switches and wireless access points
  • Ability to identify tasks that require automation and automate them
  • Passionate about IT and eager to learn and grow

About PSI CRO:

PSI CRO is a dynamic and innovative company that provides exciting challenges and opportunities for growth in a supportive and collaborative environment. We are committed to nurturing our employees' passion for IT and providing them with the skills and knowledge they need to succeed.



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