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Systems Architect

3 weeks ago

Ajmer, Rajasthan, India beBeeSystem Full time ₹ 1,25,00,000 - ₹ 1,75,00,000

We are seeking a skilled Systems Engineer to join our IT team. As a key member of our Infrastructure department, you will be responsible for managing and maintaining our IT infrastructure, ensuring seamless operation and optimal performance.

Your primary focus will be on building and maintaining effective relationships with Infrastructure Leads, peers, IT Regional Managers, and OPS teams. You will act as a point of escalation for daily operational issues, oversee operational tasks, and ensure proper documentation is maintained.

Key responsibilities include:

  • Providing technical support and guidance to the business
  • Managing and resolving incidents, service requests, and problems
  • Executing resolution of all incidents and problem enquiries
  • Ensuring continuity in service provision and restoring required services in case of disruption
  • Managing third-party vendors for incident management through to resolution
  • Checking technical conditions of IT equipment and landscape
  • Building and provisioning IT hardware (servers, storage etc.)
  • Maintaining and updating systems periodically as required by vendors, compliance or lifecycle management
  • Monitoring and reporting on system performance and taking corrective action when necessary

You will also be responsible for providing reporting on an ad-hoc basis, supporting internal office moves, and keeping up-to-date documentation and tasks for audit purposes.

In addition, you will play an active role in IT Infrastructure-related projects, act as a 1st-line support on the Infra team, and establish good relationships with members of 2nd and 3rd line support groups.

We are looking for a passionate, professional, and confident individual with excellent attention to detail and strong written and verbal communication skills. You will have the ability to prioritize, organize, and multitask while working in a busy environment.

Required skills and qualifications include:

  • 8-10 years of IT experience in similar roles of IT Infrastructure management, Wintel Admin
  • Service delivery/client orientation/customer service
  • Advanced technical troubleshooting skills
  • Full coverage to support business hours
  • Communication/responsiveness/analytical skills/troubleshooting skills
  • Working knowledge of ITIL compliance standards and successful methods to integrate those into corporate compliance processes is beneficial/ITIL certified
  • Excellent communication skills and fluent English
  • Experience of working in a global team and in/for different jurisdictions (excellent English communication skills)

Benefits include a flexible hybrid working arrangement and birthday leave. If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members.