Senior Enterprise Tools Administrator

3 weeks ago

Bengaluru, Karnataka, India Nielsen Full time
Job Summary

We are seeking a skilled and dynamic IT Generalist to administer Application Development Lifecycle Management (ADLM) tools, including Jira, Confluence, Jira Service Management, Smartsheets, OpsGenie, Artifactory, and PagerDuty. The ideal candidate will play a crucial role in ensuring the smooth operation, configuration, support, license management, compliance, and optimization of these tools, contributing to the overall efficiency of our IT systems.

Key Responsibilities
  • ADLM Tool Administration: Administer and maintain Jira, Confluence, Jira Service Management, Smartsheets, and PagerDuty platforms. Configure and customize ADLM tools to align with organizational needs. Ensure data integrity, security, and compliance within the tools.
  • Automation: Develop and automate using Java, Groovy, Javascript, and terraform programming as needed, especially in Jira, Jira Service Management, and Artifactory.
  • User Support and Training: Provide user support for ADLM tools, addressing issues, and ensuring timely resolutions. Conduct training sessions for end-users and team members on effective utilization of the tools.
  • Integration and Collaboration: Collaborate with cross-functional teams to integrate ADLM tools into existing workflows and processes. Implement and manage integrations between ADLM tools and other IT systems.
  • Monitoring and Reporting: Monitor system performance, troubleshoot issues, and implement improvements. Generate reports and analytics to assess the effectiveness of ADLM tools.
  • Documentation: Create and maintain comprehensive documentation for ADLM tool configurations, processes, and best practices. Keep documentation up-to-date with changes and enhancements.
  • Security and Compliance: Implement and enforce security measures within ADLM tools. Ensure compliance with relevant industry standards and regulations.
  • License Management and Compliance: Manage license allocation and cleanup of unused/inactive licenses. Ensure compliance with licenses procured vs allocated. License reporting.
  • Continuous Improvement: Stay current with industry trends and best practices related to ADLM tools. Propose and implement improvements to enhance the functionality and efficiency of the tools.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in administering Jira, Confluence, Jira Service Management, Smartsheets, Artifactory, OpsGenie, and PagerDuty.
  • Experience with scripting/programming languages - Java, Groovy, Javascript.
  • Strong understanding of ITIL practices and principles.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Problem-solving mindset with attention to detail.
What We Offer
  • Competitive salary
  • Health and wellness programs
  • Professional development opportunities
  • Flexible work schedule
  • Company-sponsored events and team-building activities

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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