Digital System Support Specialist
5 days ago
Join a team of professionals dedicated to protecting the digital world. As a Business Systems Specialist, you will play a crucial role in ensuring systemic accuracy and usability of our sales tools.
Job Description- We take pride in being relentless in protecting our customers and empowering every member of our team to contribute to our collective success.
- Our values include innovative problem-solving, collaboration, execution, integrity, and creating an inclusive environment.
As a Business Systems Specialist, your responsibilities will include:
Key Responsibilities:- Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
- Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
- Triage Level 2 tickets to the right stakeholders with required information.
- Assist in scheduled maintenance of the systems via data migrations.
- Maintain service level agreements.
- Manage access and visibility related issues.
- Assist with documentation of best practices and usage.
- Ability to work with a variety of internal/external customers and vendors (some technical, some non-technical) in Sales Operations.
Requirements:
- At least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
- Salesforce Administrator experience is highly preferred.
- Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
- Experience with sales processes and experience in a sales environment is a plus.
- Hands-on experience providing system and tools support to users.
- Strong team player with service-oriented attitude and customer focus.
- Excellent time management skills.
- Quick learner and able to thrive in a fast-paced environment.
- Aggressive problem solver.
- Excellent written and verbal communication skills.
- Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus.
The Team:
Our Strategy & Operations team works on strategic initiatives to drive process improvement projects to deliver improved efficiency and scale through simplification, automation, and innovation across Sales Operations tools and processes.
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