On-Site Technical Services Engineer
2 days ago
We are seeking a proactive technical support specialist to provide first-level technical assistance in a call center environment.
The ideal candidate will have at least 3 years of experience in end-user support, and will be responsible for diagnosing and resolving hardware and software issues, ensuring all client issues are properly documented, and acting as remote hands for the engineering team.
Key Responsibilities- Problem Resolution: Identify, diagnose, and resolve first-level problems for end-users regarding workstations, laptops, software, hardware, and network connectivity.
- Technical Assistance: Provide one-on-one problem resolution for PC client software and connectivity. You'll also diagnose and resolve network or local printer problems, PC hardware issues, and basic server, e-mail, and Internet access problems.
- Documentation: Ensure all client issues and resolutions are properly documented in the defined ticketing system.
- Hardware & Software Management: Set up and assist in configuring end-user PC desktop hardware, software, and peripherals. You will also perform minor desktop hardware repair and coordinate timely repairs with third-party vendors.
- Collaboration: Act as remote hands for engineering staff and assist Network Technicians in creating FAQs (Frequently Asked Questions) and knowledgebase articles.
- Experience:
- 3+ years of experience providing end-user support for PC desktop and application software.
- 3+ years of experience installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment.
- 3+ years of experience providing end-user support for the current suite of Microsoft applications.
- 2+ years of experience in providing support for an enterprise-level user base, preferably in the legal or financial services industries.
- Certifications:
- CompTIA A+ Certification or equivalent experience.
- CompTIA Net+ Certification or equivalent experience.
This role requires strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work well under pressure in a fast-paced environment.
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