Store Leadership
5 days ago
Job Title: Store Leadership
The Store Manager is responsible for delivering exceptional customer service at our retail store.
Key Responsibilities:
- Attend to customers visiting the store for article drop-off and collection.
- Maintain store cleanliness and aesthetics.
- Manage inventory of stock, ensuring items are properly logged and available as needed.
- Handle daily cash collection and prepare end-of-day financial summaries with accuracy.
- Follow up with customers regarding the collection of completed orders.
- Resolve customer concerns or grievances politely and confidently, ensuring customer satisfaction.
- Stay in close communication with the operations team to ensure smooth processing of articles and resolve any logistical issues.
Requirements:
- Prior experience in luxury retail, customer service, or a related role.
- Strong verbal communication skills, with the ability to engage with customers confidently.
- A polite, hospitable, and solution-oriented approach to customer service.
- Basic understanding of managing cash transactions and maintaining financial records.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- A proactive and positive attitude towards resolving customer issues and ensuring smooth store operations.
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