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2 days ago
We are seeking a highly experienced Oracle E-Business Suite (EBS) Finance Techno-Functional Consultant to support our ongoing operations of the Oracle EBS 12.2.3 platform.
Mandatory Requirements:
- 6 + years of experience in providing L2/L3 support for finance modules, driving root cause analysis, ensuring issue resolution, and participating in change control and documentation efforts.
- Deep expertise in both functional and technical aspects of Oracle Finance is essential.
Key Responsibilities:
- Provide techno-functional support for Oracle EBS Finance modules: AP, AR, GL, FA, EBTax, Vertex, OneSource, and Cash Management.
- Troubleshoot and resolve incidents and defects across L2/L3 within SLA timelines.
- Perform root cause analysis (RCA) for recurring and critical incidents.
- Create and maintain functional and technical documentation, SOPs, and support guides.
- Participate in CAB meetings and follow change control processes.
- Collaborate with business and IT teams to ensure accurate issue tracking and timely resolution.
- Work with ServiceNow for incident and change management.
- Provide support during peak periods like Finance Close and Cyber 6.
- Coordinate with cross-functional teams and offshore/onshore resources for seamless issue management.
- Contribute to continuous improvement initiatives by identifying process and performance enhancements.
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