Senior Quality Assurance Manager
1 week ago
We are seeking an experienced Senior Quality Assurance Manager to join our team in India. This is a fantastic opportunity for a professional with a strong background in quality management to lead our quality initiatives and drive excellence in our pharmaceutical industry.
Job DescriptionThis role involves providing support to our India Commercial Team on quality-related matters, ensuring that customer requirements are met and quality standards are maintained. Key responsibilities include:
- Reviewing quality feedback from customers and developing action plans to improve customer relationships
- Liaising between customers and manufacturing sites on critical quality complaints, working together to resolve issues efficiently
- Coordinating audits, serious findings, root causes, and CAPAs as required
- Managing complex quality-related queries from customers, including Change Notifications, Quality Complaint Reports, Quality Agreements, Audit Reports, COA/COCs, etc.
- Collaborating with internal stakeholders – Operations, Technical Customer Service, Sales, Product Management – to ensure customer quality issues are resolved and customer needs are met
- Chairing Quality Reviews for major key customers where necessary
To be successful in this role, you will need:
- Bachelor's Degree in pharmaceuticals, biochemicals, chemicals, or related majors
- Minimum 8 years' experience in a quality role
- Excellent command of English language
Prior experience in Quality Management, production processes in primary packaging for pharmaceutical applications (ISO 15378, ISO13485) would be beneficial. Additionally, familiarity with ISO9001, GMP, ISO15378, ISO14001, and other quality systems is desirable.
Travel RequirementsThis role involves estimated travel of 10% for critical quality issues at customers.
We offer a competitive salary of ₹18,00,000 per annum, commensurate with experience, as well as opportunities for growth and development within our organization.
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